1. How do I use FlexTime? Who is eligible for it?
Flextime is a feature that allows Brand Partners to extend their commission qualification period (their colour week, which goes from Friday to the following Saturday) by shifting volume from the current period to the previous one. This flexibility can help you meet your sales thresholds if you are close to qualifying but need additional time and it can only be used by Monday at 6 p.m. of the new commission week (e.g.: you’re missing some PV to qualify on week 30, you have time between Saturday and Sunday of week 31 to order or sell the missing PV and use the flextime feature to move them to week 30).
You can find the Flextime feature in the Back Office Orders (blue arrow next to the week indicated in the “Commission Week” column), where you can adjust orders to maximise your earnings. You can also request it to Partner Support by sending an email to emeasupport@partner.co by Sunday evening. Once commissions have been calculated, orders cannot be adjusted to a previous commission week.
2. Can I make changes to my orders? When is the window for changes?
No, you cannot modify or cancel finalised orders, including processed Subscriptions. However, in some special cases, the order can be cancelled and recreated by Partner Support.
3. What are points (PV), and do they vary by promotion?
Points, often referred to as Point Value (PV), are assigned to each product and are the basis for the calculation of commissions. Points may also vary during promotions, where certain products offer more or fewer points depending on the specific promotional offer.
4. What are the differences between wholesale, preferred and retail prices?
- Wholesale Price: This is the lowest price available and is typically reserved for active Brand Partners who are building a business and have an active Subscription.
- Preferred Price: Preferred Customers, who have Subscriptions, can access products at a discounted rate that is higher than the wholesale price but lower than retail.
- Retail Price: TThis is the full price of the product that is available to the general public or retail customers who are not part of any Subscription or business-building programme. Retail prices are the highest tier; the difference between wholesale price and retail or preferred price count as Retail Profit, one of the 8 ways of earning available in the Compensation Plan.
- Smart Links/Promo Codes: Brand Partners can create and share Smart Links with their customers that allow them access to preferred or wholesale pricing when sharing their unique promo codes.
5. Do personal and customer purchases count the same toward my points?
Both personal purchases (your own purchases) and customer purchases (PCPV) contribute toward your Personal Volume, expressed in Points Value (PV).
6. Can points change between countries for the same product?
Yes, product PV can differ between countries and regions due to variations in local pricing, market regulations and exchange rates. To understand how points differ across markets, visit your local Partner.Co website.
7. How can I see my customer orders and their type (retail or preferred)?
You can view all Preferred Customer orders through your Back Office dashboard. This tool provides detailed information about customer purchases, including order history, volume generated and Subscription status. Tracking customer orders is crucial for understanding your volume and commission potential.