1. What is activation, and what’s the difference between activation and enrollment dates?
The enrollment date is the date a new Brand Partner signs up with the company, while the activation date is when they complete the necessary steps to begin participating in the Compensation Plan.
To activate, a Brand Partner needs to attain a specific amount of PV from either customer or personal purchases with the amount and some restrictions that vary by market. Please refer to the Compensation Plan in your market for more details.
2. How long do I have to activate my distributorship? What happens if I don’t activate?
You can activate your Income Position and achieve a Business Level by reaching 200 PV or more through personal or customers sales at any time during the first four weeks following the date of your enrollment. After this time, there may be limited opportunities for you to upgrade your Business Level, which come with a lifetime of benefits and perks.
There can be some variations in activation requirements by market. Please refer to the Compensation Plan in your market for more details.
3. How are the first four weeks calculated for activation?
The first four weeks for activation are typically calculated from the day you sign up and counts the Friday from the week plus an additional three Fridays. This period is crucial for meeting early qualification milestones and earning the New Volume Bonus (NVB) or other fast-start incentives. Your exact activation timeline will be shown in your Back Office, where you can track how much time remains in your initial four-week window.
4. Can I cancel my membership? Can I downgrade from a Brand Partner to a customer?
Yes, you can cancel by contacting Partner Support and submitting a cancellation request. If you’re no longer interested in building a business, you can downgrade from a Brand Partner to a Preferred Customer or retail customer. Downgrading to a customer status means you will no longer be eligible for commissions and bonuses, but you can still purchase products at discounted prices (Preferred Customers) or full price (retail customers). If you have a downline but want to downgrade, you will need to create a new account.
5. Where can I find and sign the membership and Brand Partner agreements?
You can access and sign the membership and Brand Partner agreements through your Back Office or during the enrollment process on the Partner.Co website. These agreements typically include terms and conditions, company policies and requirements for maintaining an active distributorship. It is important to review and agree to these documents to fully understand your rights and responsibilities as a Brand Partner.
6. Can I activate my membership with only customer sales?
Yes, customer sales can count toward your PV and help you activate your membership. If the volume generated from customer purchases meets the required activation threshold, you can activate your Income Position and begin earning commissions.
7. What happens if I or my customers return products after activation?
Returned products may result in negative volume, which could reduce your eligibility for commissions or bonuses for that period. If a significant amount of volume is lost due to returns, it could potentially affect your activation status or carryover volume as well.
8. Is activation permanent? Can I delay or defer it?
Once activated, your status is generally considered permanent, provided you continue to stay commission qualified and in good standing with the company.
Delaying or deferring activation may be possible in certain circumstances, but it is not typical. For example, you may be able to extend the timeframe before activation if you have not yet placed a qualifying order. However, once you are officially activated, you cannot "pause" or defer your activation status.