1. How are returns calculated, and do they impact my commission eligibility?
When a product is returned, the PV associated with that purchase is deducted from the total volume for the period. Losing a significant amount of volume due to returns can result in negative volume, which may impact your commission eligibility for that commission period.
Returns can also affect bonuses or commission payouts that have already been processed, leading to adjustments or chargebacks in subsequent periods. To avoid this, it is important to maintain strong customer service to minimize returns.
2. How long does negative volume stay on my account?
Negative volume remains on your account until you generate enough new sales to bring your balance back into positive territory. The length of time this transition may take depends on your sales activity and how quickly you can offset the negative volume with new purchases or customer sales. As long as you continue to generate volume, the negative balance will gradually be reduced and eventually eliminated. Negative volume does not carry over indefinitely but can affect your commission qualification and earnings until it is resolved.
3. What happens if the structure changes between a purchase and its return?
If the structure of your organization changes (e.g., someone moves, is removed or new members are added) between the time of a purchase and its return, the commission and volume adjustments will still be applied to your current downline structure. This can lead to shifts in how the negative volume is calculated and who it impacts within the current structure. For example, if a team member who generated significant volume leaves and returns products, the impact may shift to your remaining downline members or directly affect your own commission calculation.
4. Why is the refund amount different from what I was originally paid?
The refund amount may differ from the original payment due to adjustments for shipping, handling or promotional discounts that were applied at the time of purchase but are not refunded. Additionally, commissions paid out on the initial sale may be retracted, which could affect the final refund calculation. The amount refunded reflects the actual product price minus any non-refundable fees or bonuses that have already been distributed.