1. How do I use FlexTime? Who is eligible for it?
FlexTime is a feature that allows Brand Partners to extend their commission qualification period by shifting volume from the current period to a previous period. This flexibility can help you meet your sales thresholds if you are close to qualifying but need additional time.
FlexTime is usually adjusted within your Back Office, where you can adjust orders to maximize your earnings. FlexTime is limited to the Monday following the commission week close at 6:00 p.m. MT. Once commissions have been calculated, orders cannot be adjusted to a previous commission week.
2. Can I make changes to my orders? When is the window for changes?
No, you cannot modify or cancel finalized orders, including processed Subscriptions. However, in some special cases, the order can be cancelled and recreated by Partner Support.
3. What are points (PV), and do they vary by promotion?
Points, often referred to as Point Volume (PV), are assigned to each product and are the basis for the calculation of commissions. Points may also vary during promotions, where certain products offer more or fewer points depending on the specific promotional offer.
4. What are the differences between wholesale, preferred and retail prices?
- Wholesale Price: This is the lowest price available and is typically reserved for active Brand Partners who are building a business and have an active Subscription. It allows them to buy products at a discount and sell at a higher price for a profit.
- Preferred Price: Preferred Customers, who have Subscriptions, can access products at a discounted rate that is higher than the wholesale price but lower than retail.
- Retail Price: This is the full price of the product that is available to the general public or retail customers who are not part of any Subscription or business-building program. Retail prices are the highest tier, allowing Brand Partners to make a profit when selling to customers.
- Smart Links/Promo Codes: Brand Partners can create and share promo codes and Smart Links with their customers that allow them access to preferred or wholesale pricing.
5. Do personal and customer purchases count the same toward my points?
Both personal purchases (your own purchases) and customer purchases (PCPV) contribute toward your Personal Volume (PV).
6. Can points change between countries for the same product?
Yes, product PV can differ between countries and regions due to variations in local pricing, market regulations and exchange rates. To understand how points differ across markets, visit your local Partner.Co website.
7. How can I see my customer orders and their type (retail or preferred)?
You can view all Preferred Customer orders through your Back Office dashboard. This tool provides detailed information about customer purchases, including order history, volume generated and Subscription status. Tracking customer orders is crucial for understanding your volume and commission potential.